As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made. We will be happy to consider a refund within the first 30 days of your purchase if a) you are unable to get the plugin to install properly on your website or if the plugin fails to perform the basic functions as designed *and* b) you have worked with our support to try to resolve these issues.
Refunds do not apply to product upgrades or annual renewals and refunds will not be granted in lieu of normal upgrade pricing. This means we will not refund an existing license purchase so you can purchase an upgraded version using discount/coupon codes. Refund requests make take up to 30 days to process. Refunds will be granted at the sole discretion of gravity+.
Absolutely no refunds will be given after 30 days from the initial purchase. Please note that by purchasing the plugin, you agree to the terms of the Refund Policy.
We reserve the right to change or modify the current refund policy with no prior notice.